Shipping & Delivery

As a digital service provider based in Bengaluru, India, we deliver all our software products and consulting services electronically. Here's what you need to know:

Digital Delivery

- All software products and services are delivered electronically through your registered email address

- No physical products or shipping is involved

- You will receive secure access credentials after successful payment

- Your purchase confirmation email will contain all necessary instructions to access your products/services

Service Activation

- Software products: Access details will be sent within 24 hours of payment confirmation

- Consulting services: Our team will contact you within one business day to schedule your first session

Important Information

- Please ensure your email address is entered correctly during purchase

- Check your spam/junk folder if you don't receive our emails in your inbox

- Our delivery system is automated and operates 24/7, including holidays

- For security reasons, access credentials are sent only to the email address used during purchase

Technical Requirements

- A stable internet connection is required to access our products and services

- Supported browsers: Chrome, Firefox, Safari, and Edge (latest versions recommended)
- IMPORTANT: Your data and settings are browser-specific for enhanced privacy protection. This means:

  • Data viewed in Chrome will not be visible in Firefox or other browsers

  • We strongly recommend choosing and consistently using a single browser for all interactions

  • Using multiple browsers will result in separate data views and user experiences

- Please ensure your email client can receive emails with attachments

Service Level Agreement

- If you don't receive your access details within the specified timeframe, please contact our support team

- Response time for support queries: Within 24 hours on business days

For any questions about delivery or access to your purchase, please contact our support team at praful@insightfulpm.com

Note: All times mentioned are in Indian Standard Time (IST)